Shipping
UK DELIVERY
Standard UK Delivery
- £75 & over - FREE
- Under £75 - £3.95
We despatch items via Royal Mail Second Class (48 hour) Recorded Shipping Service and your order will arrive within 2-5 working days. Please note a signature is required for orders over £100.00, so please bear this in mind when specifying your preferred delivery address.
We cannot refund or replace items that are tracked as being delivered. In the unlikely event of Royal Mail losing your order, they require 15 working days to investigate the missing item. After this period, if the item has indeed been lost, we will be only too happy to resend or refund your order. Royal Mail may contact you by post to confirm our claim.
Next Day UK Delivery (Order by 12pm)
- Monday-Friday - £7.00
Overseas Delivery
All European orders are £8.00 and Worldwide orders are £10.00; these will be sent using the Royal Mail ‘Internationally Signed For’ service.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays. Any customs duties are the sole responsibility of the customer.
Gift purchasing
If you are buying a gift, we will be pleased to send it directly to the recipient’s home address. All our jewellery is supplied wrapped in tissue popped into a Lulu B pouch. If you opt in for gift wrapping we pop it in a navy gift box tied beautifully with our Lulu B ribbon, and this additional service is free!