We’d like to share with you this Privacy Notice.
This explains how we, Lulu B Limited, a company registered in England and Wales company number 4539798 and registered office at 17 Hertford Avenue, London, SW14 8EF (PLEASE DON'T RETURN ITEMS TO THIS ADDRESS) may collect, use and share your personal data when visiting our wonderful site available at https://www.lulub.co.uk (we call it our ‘Website’ in this Privacy Notice).
For the sake of ease, and so we don’t have to repeat all of our legal details repeatedly throughout our Privacy Notice, we refer to ourselves as “Lulu B” but don’t worry, we give full details again at the bottom of this Privacy Notice under ‘How to Contact Us’.
Here at Lulu B, we are committed to protecting and respecting your privacy. For this reason, we would ask you very kindly to please read the following carefully. It is important that you know that this Privacy Notice also applies to you when you sign up to receive email communications from us.
Although we know the legal parts can be boring, everything we have included here is required under a law that protects your personal data. We have tried to keep the contents as clear as possible with as much transparency on how we use your data. If you have any questions at all (for example, you may not understand some of the clauses in this Privacy Notice) you must let us know – we’d be glad to hear from you if you have any questions at all – just send an email to firstname.lastname@example.org.
Please note, that on occasions we may have to make some changes to this Privacy Notice, but rest assured any changes we may make to our Privacy Notice will be posted on this page and, where appropriate (e.g if it is a substantial change), we will notify you that we’ve made a change in an email to you!
So you can navigate around this Privacy Notice as quickly as possible or according to your needs, please see below the topics that we cover.
- What information do we collect about you
- What do we do with information we collect about you
- Where do we store our information about you
- Your rights
- How to contact us
Here at Lulu B, we collect and process information all about your good self! See below for the following data we collect and process about you. For the purposes of this Privacy Notice, we are going to refer to this as ‘your information’: information that you submit online via the Website; any correspondence you send to us; details of your visits to the Website and the resources that you access (which may include, among other things, traffic data and communication data); and details of transactions you carry out or orders you place through the Website.
We are very aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.
Although you are not required to provide us with any information, you should know that if you do not provide certain key information, we may not be able to provide you with all of our products and services. For example, if you do not provide us with your payment information, we will not be able to sell you our jewellery.
See further below.
WHAT WE DO WITH INFORMATION WE COLLECT ABOUT YOU
Use of information.
So, you may be wondering what we do with your information? Well, we use your information in the following ways:
At Lulu B we will never sell your e-mail address to another company and we only retain it so we can send you our own newsletters.
To ensure that the Website’s content is presented as effectively as possible for you; for our internal purposes, such as quality control, Website performance, system administration and to evaluate use of the Website, so that we can provide you with enhanced services; to notify you about changes to our services; to provide you with information about products that you request from us, or which we feel may interest you (where necessary, after obtaining your consent); to personalise the marketing communications we send you; to carry out our obligations arising from any contracts with you and for billing and delivery purposes; and to enable you to participate in the features of the Website, when you choose to do so.
We will not keep your personal data for longer than is necessary for the purposes for which we collect it unless we believe that the law or other regulation requires us to preserve it (for example, because of a request by a tax authority or in connection with any anticipated litigation).
When it is no longer necessary to retain your data, we will delete the personal data that we hold about you from our systems.
If you are an existing customer or if you have made a sales enquiry, we may contact you by email / telephone / post with information about products which are similar to those we previously provided to you, unless you have indicated that you do not want to hear from us.
Otherwise, we may contact you by email or telephone only if you consent.
If you do not want us to use your information in this way, please tick the relevant boxes during the order process when we collect your information. You also may ask us at any time not to use your information for marketing purposes by contacting us at email@example.com or setting your preferences on our Website.
Sharing your information
With whom do we share your information?
We may share your information with other organisations, here are the organisations that we could share your information with: if we sell or buy any business or assets (as we may share your data with the prospective seller or buyer); with business partners, suppliers, sub-contractors for the performance of any contract we enter with them or you (e.g. suppliers who process payments on our Website); and if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms or any other agreements or to protect our rights, property or our customers, etc. This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We do not send any personal information that we collect about you on the Website to any social media sites that you link to your account, e.g. Facebook, nor do we share that information with such sites. We do not collect any personal information about you from those sites.
What is our legal basis for using your information?
The law says that we need a lawful reason to process your information. It also says that we need to tell you what legal bases we rely on to use your personal information, we’ve listed these below so you can see exactly how we lawfully process your data:
Performance of a contract – The use of your personal information may be necessary to perform a contract that you have with us. For example, when you buy a necklace from us, we need to use your personal information to process your order, send you your wonderful product, and respond to any requests you may have. We also need to use your personal information to enable you to use some parts of the Website, and to notify you about changes to our services.
Consent – We will rely on your consent to, in certain cases, send you marketing communications. You may withdraw your consent at any time.
Legitimate interests – We have a legitimate interest in using your information in the other ways described in this Privacy Notice, for example to improve and personalise our products, services, and the Website, and to conduct certain marketing and market research activities.
We may make automated decisions about you based on your personal information in the following circumstances: to select personalised offers, discounts or recommendations to send you based on your shopping history, Website browsing history, and other information you provide to us.